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Programme for 2003-2004: February 2004
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Justifying IT Services |
| Date |
12th February 2004, Thursday |
| Time |
18:30 for 19:00 |
| Speaker |
Noel Bruton (Consultant) |
| Venue |
University of Cardiff, Trevithick Building,
The Parade (off Newport Road), Cardiff Map |
| Description |
As global commercial competition continues
to depress profit margins and the public sector increasingly commercialises
itself, cost justification climbs the corporate agenda. This carries
with it particular risk for IT Services - for as a labour-intensive
sector, we are under pressure to justify our relatively high costs
- in the case of organisations considering outsourcing, we must
indeed sometimes justify our very existence.
In an intensive one-hour presentation, Noel Bruton will examine
the philosophy of justification, in terms of how we might establish
and communicate that to financiers, strategic management and
the end-users of our service. He will demonstrate a cost benefit
analysis formula for IT Services. show how traditional output
measurement often lacks truth, offer an argument for doubting
and then refocusing customer satisfaction figures and present
a method for rapidly improving perceived output quality. |
| Speaker web site |
http://www.noelbruton.com/ |
| Poster |
A single sheet A4
poster for the meeting
for display on notice boards. |
| Presentation |
Justifying IT
Services presentation (674kb) |
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