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SOUTH WALES BRANCH PROGRAMME POSTER
FEBRUARY 2004
Justifying IT Services
Noel Bruton (Consultant)
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12 February 2004, Thursday |
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6.30 for 7.00 p.m. |
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University of Cardiff, Trevithick
Building, The Parade (off Newport Road), Cardiff |
As global commercial competition continues to depress
profit margins and the public sector increasingly commercialises itself,
cost justification climbs the corporate agenda. This carries with it particular
risk for IT Services - for as a labour-intensive sector, we are under pressure
to justify our relatively high costs - in the case of organisations considering
outsourcing, we must indeed sometimes justify our very existence.
In an intensive one-hour presentation, Noel Bruton will examine the philosophy
of justification, in terms of how we might establish and communicate that to
financiers, strategic management and the end-users of our service. He will
demonstrate a cost benefit analysis formula for IT Services. show how traditional
output measurement often lacks truth, offer an argument for doubting and then
refocusing customer satisfaction figures and present a method for rapidly improving
perceived output quality.
All are welcome to attend - admission is
free.
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